Cancellation and refunds
Last edited: 10 November 2026
Draft. The final text will be published after legal review, before the platform starts taking payments.
What happens if plans change. Periods are counted from the cancellation to the start of the event.
1. Before booking
Requests and menus are free. You can cancel a request at any time at no charge.
2. If you cancel
More than 14 days before the event: we refund the full amount minus the card payment fee.
Between 7 and 14 days before the event: we refund 50% of the amount.
Less than 7 days before the event: no refund. The chef has shopped and turned down other events, so they are paid, minus Трапеза's commission.
3. If the chef cancels
We refund the full amount.
4. Force majeure
If the event can't take place for reasons outside both sides' control (for example a disaster or an order by the authorities), you get a credit for the full amount, valid for 12 months.
5. How to cancel
Write to hello@trapezachef.com with your booking number. A refund usually reaches your card within 5–10 working days.